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Learn by doing. Theory is nic...

Learn by doing. Theory is nice, but nothing replaces actual experience.

Tony Hsieh 92 quotes

To WOW, you must differentiat...

To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.

Tony Hsieh 92 quotes

The best businesses are reall...

The best businesses are really ones that can combine passion, profits, and purpose.

Tony Hsieh 92 quotes

Get the culture right, and ev...

Get the culture right, and everything else just falls into place.

Tony Hsieh 92 quotes

Open, honest communication is...

Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.

Tony Hsieh 92 quotes

A great brand is a story that...

A great brand is a story that never stops unfolding.

Tony Hsieh 92 quotes

Things are never as bad or as...

Things are never as bad or as good as they seem.

Tony Hsieh 92 quotes

To never forget that the most...

To never forget that the most important thing in life is the quality of life we lead.

Tony Hsieh 92 quotes

The ultimate definition of su...

The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.

Tony Hsieh 92 quotes

I think maybe 50 years ago pe...

I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.

Tony Hsieh 92 quotes

Instead of getting an iPad, I...

Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.

Tony Hsieh 92 quotes

SEO expertise is a core need ...

SEO expertise is a core need for today's online businesses.

Tony Hsieh 92 quotes

My advice is to stop trying t...

My advice is to stop trying to "network" in the traditional business sense, and instead just try to build up the number and depth of your friendships, where the friendship itself is its own reward. The more diverse your set of friendships are, the more likely you'll derive both personal and business benefits from your friendship later down the road. You won't know exactly what those benefits will be, but if your friendships are genuine, those benefits will magically appear 2-3 years later down the road.

Tony Hsieh 92 quotes

We decided that if we get the...

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

Tony Hsieh 92 quotes

Our society in general has is...

Our society in general has is more money equals more happiness and all the research has shown that that's true up to a point, up until you can get your basic needs met, but then really there is other stuff that has a much bigger impact on your happiness besides just money.

Tony Hsieh 92 quotes

Our belief is that if you get...

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.

Tony Hsieh 92 quotes

Help inspire people to realiz...

Help inspire people to realize they are capable of changing the world.

Tony Hsieh 92 quotes

Hopefully 10 years from now p...

Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

Tony Hsieh 92 quotes

Twitter is like hugging. Just...

Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.

Tony Hsieh 92 quotes

Zappos uses call center techn...

Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.

Tony Hsieh 92 quotes

Добрые, щедрые, великодушные: 6 советских актеров, которые были всеобщими любимчиками

23

Советских актёров часто ставят в пример как образец духовной силы, национальной гордости и внутренней красоты. Они стали символами эпохи, носителями культуры и нравственности. Но, как известно, за кул...

Десять кинозвезд, которые отлично поют

83

Актеры — люди творческие, но кто бы мог подумать, что некоторые из них скрывают прекрасный голос. В эпоху раннего Голливуда актеров с музыкальными способностями было немало — это считалось скорее норм...

Мэрилин Монро, Ким Кардашьян и другие

115

Неузнаваемая Ким Кардашьян в объективе фотографа Маркуса Клинко, 2009 год. Памела Андерсон в самой первой съёмке для журнала «Playboy», 1990. На фото голливудская актриса Dorothy Lamour и шимпанзе Джи...

Что стало с детьми-звездами: Рэдклифф и компания спустя годы

219

Расскажем, как сложилась судьба актеров, которые начинали сниматься еще в детстве.
Остаться на вершине в Голливуде удаётся не каждому, особенно если путь начался в детстве. Одни актёры теряются из-за...

Жизнь за границей: как изменились судьбы 7 уехавших телеведущих

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Два года назад отечественное телевидение столкнулось с беспрецедентной кадровой тектоникой — целая группа ярких и узнаваемых ведущих стремительно исчезла с экранов федеральных каналов. Эти лица долгие...

Кира Найтли, Деми Мур и другие

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Кира Найтли на страницах журнала к выходу фильма «Пиджак», 2005. Следы динозавра, раскопанные в русле реки Палакси. Техас. США. 1952г. Самая большая женщина рядом с самым маленьким мужчиной, 1922 год....