The most obvious examples of p...
The most obvious examples of pathological problems are: uncontrollable negative cash flow, continuous emigration of key human resources away from the organization, unresolved quality problems, rapidly declining market share, and tremendous drops in the company's capacity to raise financial resources. Organizations with those problems can't afford therapy because therapy takes time, and time is a resource those organizations do not have. Instead of an organizational therapist, the board should hire an organizational turnaround specialist who can temporarily take on the chief executive officer's role, and perform whatever 'surgery' is necessary.
Flexible people are rare. Orga...
Flexible people are rare. Organizations discourage flexibility by rewarding performance rather than development. Many organizations train people without developing them, or expect society at large to pay the price of development. These organizations may be penny-wise and pound-foolish. Organizations have to develop people in order to have promotable 'raw material' that can be trained later on. The cost of training people who reject change and are defensive about their deficiencies is many times more expensive than the cost of development. Developing human resources is inexpensive as compared with the costs of turnover, the costs of repetitive training, and the costs of lowered morale.
The typical mistake of those w...
The typical mistake of those who believe that management is necessarily elitist is that they assume that 'management' as a group of people and 'management' as a process are necessarily one and the same. But management is elitist only if a group of people monopolizes the managerial process-that is, the determination of what environmental threats and opportunities exist and how to react to them.
One of the deans of the Gradua...
One of the deans of the Graduate School of Management at UCLA had a sign on his door that read something like: 'Warning: I might incorporate you to implement your own ideas.' The sign itself, I was told, made several creative faculty members turn away with their suggestions while still at the door.
Whenever an organization makes...
Whenever an organization makes the transition from one lifecycle stage to the next, difficulties arise. In order to learn new patterns of behavior, organizations must abandon their old patterns. When an organization expends energy to make effective transitions from old to new patterns of behavior, I consider its problems normal. If, however, an organization expends energy inward in futile attempts to remove blockages to change, it is experiencing abnormal problems which usually require external therapeutic intervention. If the abnormality is prolonged and threatens the organization's existence, its problems are pathological, requiring a different intervention-surgical, not therapeutic, in nature.
Subordinates soon learn not to...
Subordinates soon learn not to ask the Arsonist for help in solving the problems that he assigned them. If they do, instead of trying to identify the barriers to a solution, he changes the assignment altogether, and in the process he overloads his subordinates with new problems.
One might expect to find creat...
One might expect to find creativity throughout an organization managed by an Arsonist, but the opposite is usually true. The Arsonist monopolizes the organization's creativity. He regards any other entrepreneurs as competitors who must be eliminated. An organization managed by an Arsonist is not a creative, flexible structure but a slave ship-a claque of applauders. The Arsonist sets the course, changes direction, delights in the suffering of his subordinates, and takes all the credit for successes.
The purpose of the Adizes Meth...
The purpose of the Adizes Method is to achieve the process of management described in this book. People participate on subjects which either affect them or to which they have something to contribute. Via synerteams and the POCs, they can change whatever can and needs to be changed. And the structured, disciplined decision-making process of the Adizes Method enables people to feel responsible for the decisions that are made cooperatively.
Analysis of the history of any...
Analysis of the history of any successful organization will show that it owed its success to a team of people whose styles, behavior, and needs were different but who could work together. Although organizational success is usually attributed to one person, behind that person is a team that enabled him to perform well.
An organization managed by a B...
An organization managed by a Bureaucrat may achieve its goals in spite of its manager because people learn to bypass him. However, the harder the Arsonist tries to manage, the further behind his organization gets. While the Arsonist is busy making everyone else busy, the organization is going nowhere. The Arsonist changes direction too often, and his subordinates do not actually cooperate. The Arsonist fails because an organization cannot constantly change direction.
The Arsonist's individualism c...
The Arsonist's individualism creates centralization in decision making, but it is decision making with an interesting managerial twist. The Arsonist's decisions are extremely vague, and yet he expects the details to be worked out in exact accordance with wishes that he never explained fully and was probably unaware of initially.
Come to think of it, it is lik...
Come to think of it, it is like production. Marketing designs the plan-what should be sold at what price, and how it should be sold. Sales actually goes out and implements the plan. Stylistically, marketing is like process engineering and sales is like production.
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