Whenever an organization makes...
Whenever an organization makes the transition from one lifecycle stage to the next, difficulties arise. In order to learn new patterns of behavior, organizations must abandon their old patterns. When an organization expends energy to make effective transitions from old to new patterns of behavior, I consider its problems normal. If, however, an organization expends energy inward in futile attempts to remove blockages to change, it is experiencing abnormal problems which usually require external therapeutic intervention. If the abnormality is prolonged and threatens the organization's existence, its problems are pathological, requiring a different intervention-surgical, not therapeutic, in nature.